Had an issue with lightning destroying items in my house. I thought it was much worse than it was. When I called to have someone come the dispatcher helped tremendously and then when the tech came out he explained in detail exactly what happened and told me how I can help prevent this from happening again. I got a whole home surge protector and it cost way less than all the appliances I have to replace. Not to mention I will be buying surge protectors for my outlets that control tvs and sensitive equipment. Thanks again Palmer!